What is a PIN Code and how do I use it?

A PIN code is a unique identifying series of numbers/letters that indicates an individual has prepaid for one or more courses. Most commonly, someone in your organization may have a series of PIN codes that they can distribute to others in their organization in order to give them access to a CharityVillage eLearning course. 

Important Note: Each PIN code can only be used once for a single course.

If you use a PIN code to select a course, you do not have to pay to take the course. It's already been paid for either by you or the individual who has given it to you.

How to sign up for a course using a PIN code:

Log in to your CharityVillage account.

Go to My Desk and click on the graduation cap icon to go to the My Courses page.

Right under the My Courses header, you’ll see “My Pin Codes”. If you have PIN code listed here, click on the description and it will open in a popup. If there is no PIN code listed in the box, your code may already have been provided to you by someone in your organization.

If you have been provided a PIN code, please ignore the next two screen shots. The third screen shot that has "My Courses" in Bold black lettering and a red circle around "Redeem A Pin Code" is where you pick up and read from.

Click on the PIN code link under the Description column. A pop up window will appear with your available PIN codes.

Highlight the PIN code that you'd like to redeem from the list and Copy it using
Ctrl-C (or Command-C on a Mac). When you've copied it to your clipboard, click

Click on the drop-down menu located by the Submit button and choose Redeem a PIN Code.

Paste your PIN code into the pop-up field that appears using Ctrl-V (or Command-V on a Mac) and press Submit.

Select the eLearning course that you would like to take and then click on Redeem PIN. The selected course should then appear in the list of available courses under My Courses. Click SELECT beside the course to begin. You'll have three months from the date you activate the course to complete it (but they typically only take a few hours).

That's all there is to it! If you have any questions or encounter any difficulties in redeeming a PIN code, please contact our HelpDesk at 1-800-610-8134 or email help@charityvillage.com. We'd be happy to help you out.




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